FAQ'S

Why do some pieces look slightly imperfect?

RETOWEL & my Handmade pieces are made entirely from reclaimed towels and textiles, each with their own history, texture and wear. Because of this, slight variations in colour, weave, or finish are part of the process — and part of what makes each piece truly one of a kind.

We embrace these subtle imperfections as the beauty of slow, sustainable making. If a piece has any major or notable imperfections, this will always be clearly stated in the product description.

 

Shipping
How much is shipping?
Sundays Vintage offers Australia wide shipping at a flat rate of $14.
Free Shipping for AU orders $300+

 

Local Pickup (Markets)
Attending one of my upcoming markets? You can pick up your order in person 🤍
Select PICKUP at checkout, then email or DM me with your preferred market date.



How long will my order take to dispatch?

Ready-to-ship orders are packed and sent on our postage run days — Tuesdays and Fridays. Please allow 1–3 business days for dispatch, depending on when your order is placed.

 

Custom & made-to-order pieces
Custom pieces (including Mum & Me sets) are made especially for you and have a 2–3 week production time. Once complete, your order will be dispatched on the next available postage run (Tuesday or Friday).

*Please note if you have ordered another item with your Custom Set we will hold off shipping until the complete order is ready to be dispatched



How can I track my order?
Once your order has been shipped you will receive an email with all relevant tracking information



Can I request Express Post?
If you require express post please contact us via our contact form and/or instagram page directly after purchasing and we will do our best to organise express post at an extra cost



Do you ship internationally?
Yes we do! Sundays Vintage currently offers International shipping at a flat rate of $40 
(If you do not see your Country listed at checkout, please send us an email at sundays.vintage@outlook.com and we will do our best to assist)


How are your items packaged?
Recycled materials are used as often as possible and as such most items will be packaged with recycled kraft paper and leftover fabric ribbon or twine. HEROPACKS compostable mailers are also used as well as recycled cardboard boxes for larger items.
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 ** Whats so great about HEROPACKS? They are not only recyclable, but are also reusesable! Just be sure when opening to cut along the dotted line and you now have a resealable satchel!**


Sizing
How does your sizing work?

All measurements are taken with garments laid flat.
I provide a suggested size range for each piece based on how I think it will fit, but please make sure to check all measurements carefully, as every body is different.
I recommend comparing the measurements to something similar you already own to ensure the right fit for you.
As all pieces are one-of-one, we’re unable to offer returns or refunds for incorrect sizing.

Welcome Discount Codes
Can I use my discount code on a sale item?
Welcome Discount codes can only be used on full priced items and cannot be used in conjunction with any other offer.
 
Returns and Refunds
Can I get a refund/ return an item?
Unfortunately at this stage we cannot offer refunds/returns for change of mind or incorrect fit. 
Make sure to carefully read all measurements and item descriptions. Please keep in mind all items are in preloved/ vintage condition therefore there may be slight signs of age/wear but I do my best to note any major flaws on each product.


Faults & Issues
Every piece is handmade by me using reclaimed and vintage materials, so small imperfections are part of their story.
That said, if you receive something that you believe is faulty or not as described, please reach out via email at sundays.vintage@outlook.com within 7 days of receiving your order 🤍
I’m a one-woman show, but I truly care about every piece that leaves my studio and will always do my best to make it right.

 
 

Thank you for shopping small and sustainably. If you have any other questions at all please don't hesitate to reach out to us at sundays.vintage@outlook.com
Elisa xx

 
 

What is RETOWEL?

RETOWEL is a collection made from reclaimed towels saved from landfill — slowly reworked into one-of-one pieces designed for everyday wear, beach days and matching moments.

no two pieces are ever the same.